Production Support Engineer - L3

Responsibilities

• Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
• Prioritize defects and plan for production release based on defect criticality or align with the quarterly release.
• Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
• Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Follow up on defect closure and meet defect closure KPI.
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects.
• Perform annual Disaster Recovery (DR) exercise for supported applications.

Skills / Requirements

• Strong working experience with Java, Spring Boot and API (Microservices).
• Experience with databases (SQ...