Production Support Engineer

Azure Production Support Engineer – Montreal

Location: Montreal, QC (In-person Interview)

Hiring Type: Fulltime with Genpact + Benefits

Responsibilities

• Monitor, troubleshoot, and resolve production incidents and service disruptions.
• Ensure system reliability, availability, and performance using SRE principles.
• Automate manual processes and optimize cloud infrastructure on Azure.
• Analyze logs, metrics, and alerts to prevent incidents.
• Collaborate with development, DevOps, and infrastructure teams for issue resolution.
• Implement CI/CD pipelines, observability, and proactive monitoring strategies.
• Participate in on-call rotations for critical production support.

Preferred Qualifications / Skills

• Monitoring & Observability: Prometheus, Grafana, Splunk, or Datadog.
• Incident Management: ITIL, SRE principles, RCA methodologies.
• Experi...