Production Support Engineer

About the Role:
We are seeking a skilled L2 Support Engineer with expertise in Spring Boot, Microservices architecture, and .NET applications to join our dynamic support team. The ideal candidate will be responsible for providing second-level support for our enterprise applications, troubleshooting complex issues, and collaborating with development teams to ensure timely resolution and continuous improvement.
Key Responsibilities:
Provide L2 support for applications built using Spring Boot, Microservices, and .NET technologies.
Monitor, troubleshoot, and resolve incidents related to application performance, availability, and functionality.
Analyze logs, error messages, and system metrics to identify root causes of issues.
Collaborate with development, QA, and infrastructure teams to escalate and resolve complex problems.
Perform impact analysis and assist in the deployment of patches, fixes, and upgrades.
Document incidents, solutions, and workarounds in the kno...