Production Support Engineer - Toronto Hybrid

Drive critical incident resolutions as a Production Support Engineer based in Toronto, ON, with a hybrid working arrangement. Utilize your technical skills in Java and Spring Boot to enhance production support processes.
Candidates should have 6 to 12 years in a similar L3 support role. You will engage in deep technical analysis and utilize tools like Splunk and Dynatrace/DataDog for performance monitoring and log analysis. Your role will involve managing defects and collaborating with development teams to expedite resolutions.
Key Responsibilities:
• Own L3 incident resolution via ServiceNow
• Perform technical diagnostics on Pega and Spring Boot
• Log analysis using Splunk for troubleshooting
• Monitor application activities including batch jobs
• Manage production defects in JIRA with detailed RCA
Requirements:
• 6-12 years’ experience in L3 Production Support
• Skills in Java and Spring Boot technology
• Familiarity with ServiceNow for incident mana...