Production Support Lead

Job Summary:
A proactive and technically skilled Production Support Lead to oversee the stability and performance of our live production systems. You will be responsible for leading a team of support engineers, managing incident response, and driving continuous improvement of support processes and system reliability. This role requires a balance of hands-on technical troubleshooting and people leadership.
Key Responsibilities:
Lead the production support function across critical applications and services.
Manage and mentor a team of support engineers, setting priorities and ensuring high performance.
Oversee the incident management process — triage, root cause analysis, resolution, and communication.
Work closely with development, QA, DevOps, and infrastructure teams to address issues and deploy fixes.
Implement monitoring and alerting solutions to proactively identify and resolve issues.
Define and enforce SLAs, uptime targets, and escalation procedures.
Ens...