Production Support Lead

Job Summary:

A proactive and technically skilled Production Support Lead to oversee the stability and performance of our live production systems. You will be responsible for leading a team of support engineers, managing incident response, and driving continuous improvement of support processes and system reliability. This role requires a balance of hands-on technical troubleshooting and people leadership.

Key Responsibilities:

• Lead the production support function across critical applications and services.
• Manage and mentor a team of support engineers, setting priorities and ensuring high performance.
• Oversee the incident management process — triage, root cause analysis, resolution, and communication.
• Work closely with development, QA, DevOps, and infrastructure teams to address issues and deploy fixes.
• Implement monitoring and alerting solutions to proactively identify and resolve issues.
• Define and enforce SLAs,...