Production Support Lead (Toluca De Lerdo)

Job descriptionIf you're looking for a career where you can make a real impression, join General Service Center (GSC) HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories.We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.We are currently seeking an experienced professional to join our team in the role ofProduction Support Lead.ResponsibilitiesManage the end-to-end RTB process and relevant activities across all of Data Analytics systems per the prescribed HSBC and ITIL standards.Ensure high quality, accurate recording of incident information in service management tools.Own and manage Incidents, Problem records and Change management, per HSBC ITIL standards.Handling and improving Batch monitoring, issue resolution and Service requests.Work with en...