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Production Support Manager
evernorth health services
Full-time
Mumbai, Maharashtra
Operations Specialties Managers
Posted:
June 05, 2026
Location:
Mumbai, Maharashtra, India
Job Description
About the Company
The Production Support Manager (Offshore) is responsible for providing unified leadership and operational governance across UDDS digital platforms, including myCigna, Cigna for HCP, Employers, Brokers, SI, and Interops. This role owns end‑to‑end production support delivery for Tier 1 and Tier 2 applications, ensuring stability, resilience, and continuous improvement across a highly interdependent digital ecosystem.
About the Role
As the single accountable offshore leader, this role drives standardization, ownership, and faster decision‑making, coordinates Hyderabad‑based FTEs and contractors, leads high‑severity incident management, and advances AI‑ and automation‑led L2 operations to reduce manual effort and improve operational efficiency at scale.
Responsibilities
Operational Leadership & Governance
Provide single‑point offshore leadership for production support across all UDDS digital platforms.
Establish and enfor...
The Production Support Manager (Offshore) is responsible for providing unified leadership and operational governance across UDDS digital platforms, including myCigna, Cigna for HCP, Employers, Brokers, SI, and Interops. This role owns end‑to‑end production support delivery for Tier 1 and Tier 2 applications, ensuring stability, resilience, and continuous improvement across a highly interdependent digital ecosystem.
About the Role
As the single accountable offshore leader, this role drives standardization, ownership, and faster decision‑making, coordinates Hyderabad‑based FTEs and contractors, leads high‑severity incident management, and advances AI‑ and automation‑led L2 operations to reduce manual effort and improve operational efficiency at scale.
Responsibilities
Operational Leadership & Governance
Provide single‑point offshore leadership for production support across all UDDS digital platforms.
Establish and enfor...
Apply for this Job
Submit your application for the Production Support Manager position at evernorth health services.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Mumbai, India
Posted:
June 05, 2026
Deadline:
July 15, 2026