Production Support / Service Reliability Engineer (Banking)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a seasoned Production Support / Service Reliability Engineer to support the ongoing stability and resilience of key production systems used by multiple business functions. This position is responsible for maintaining reliable application operations and managing production incidents, working closely with vendors. The role is operationally hands-on and requires close engagement with business users. The focus is on minimizing disruptions, responding effectively to live ...