Products & Services Specialist Role in Nova Scotia

Become a key player as a Products & Services Specialist at East Coast Credit Union in Nova Scotia. Contribute to the delivery and enhancement of community-focused financial products.
Reporting to the Manager of Products and Services, you will collaborate with various teams to ensure effective implementations and operational improvements. Your role will focus on member satisfaction and adhering to internal protocols while supporting training initiatives and process enhancements.
Key Responsibilities:
• Support the implementation of retail and commercial services
• Coordinate testing and assist with pilot programs
• Conduct feedback analysis post-launch for improvements
• Create and update reference materials for staff
• Collaborate on enterprise-wide changes and assessments
Requirements:
• Completed degree in Business, Commerce or a related area
• Five years of experience in product implementation
• Background in financial services or related projects pr...