Profesionista en Desarrollo - PM (Recién egresado)

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Intern (Customer Service Representative) located in Flex Aguascalientes.

• Appropriately utilize system applications and resources to accurately and effectively provide comprehensive and high-quality services for all customer needs
• Maintain customer service standards during high‑pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and driving action items based on results KPIs.
• Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
• SOX controls knowledge validation prices, incoterms, term...