Professional services director

The Professional Services Director Africa is a key senior leader responsible for operational excellence, customer success, and revenue delivery. This role serves as the figurehead for all Africa Professional Services employees, championing a culture of efficiency, collaboration, innovation, and continuous improvement.

Key Responsibilities Lead the strategic direction, operational execution, and continuous improvement of the Africa Professional Services organisation. Drive down the time, effort, and cost-to-serve associated with delivering implementations and service engagements. Leverage automation, AI, and repeatable delivery frameworks to make Professional Services more operationally efficient. Maintain strong governance of project delivery quality, customer success, and operational performance. Ensure high billability and strong utilisation across the Professional Services team while balancing workload, wellbeing, and delivery quality. Drive resource planning, forecasting, ...