Professional Services Engineer

Hiring: Professional Services Engineer (CX Platforms & Integrations)
Location: Onsite – Karachi, Pakistan
Experience: 1 year and above
Team: Professional Services
Company: Interact CX
Interact CX is seeking a Professional Services Engineer with strong hands-on experience in contact center platforms, IVR scripting, chatbot configuration, API integrations, and CX analytics. This role is heavily technical and involves designing, implementing, integrating, and optimizing enterprise-grade CX solutions across multiple client environments.
(Role Summary)
The Professional Services Engineer will be responsible for the technical delivery of CX solutions, including IVR, chatbots, reporting, API-based integrations, and workflow automation. The role requires deep understanding of contact center architectures, platform configurability, and system interoperability, along with direct client engagement during implementation and post-deployment phases.
(Core Technical Responsibil...