Program Analyst

Summary See below for important information regarding this job. Responsibilities Responsible for providing support in the form of plans, procedures, technical guidance and design, development and evaluation criteria relating to the Enterprise Information Technology Tier I Helpdesk. Ensures the effectiveness of programs and material that are developed, operated and produced by the service provider. Responsible for review and critical analysis of programs or processes developed in cooperation with each service site and the service provider. Responsible for the performance evaluation helpdesk activities to determine effectiveness in meeting the customer service goals of the agency. Independently plans and conducts validity and reliability studies to analyze existing programs and develops alternative programs or activities to address identified problems. Requirements Conditions of Employment Qualifications To qualify for a Program Analyst, your resume and supporting documents must support:...