Program Analyst

To ensure the effective operation of Global Sales Excellence platforms by providing reliable system support, maintaining data integrity, managing intake workflows, and delivering a seamless and efficient user experience across IHG Javelin and its integrated tools.

Key Accountabilities

• Provide day‑to‑day support for IHG Javelin, including managing user requests, technical issues, and system updates
• Maintain system accuracy by ensuring user data, campaign records, and content are up to date
• Manage and track Sales Excellence GS intake requests, ensuring proper routing, ownership, and status updates
• Submit and monitor system support cases (e.g., user updates, license changes, sync issues, bulk uploads)
• Support CRM data quality and system hygiene by identifying and resolving inconsistencies or duplicates
• Provide support for integrated tools such as WalkMe, including troubleshooting and content updates
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