Program Manager, Digital Customer Success

Summary:

We are seeking a Program Manager, Digital Customer Success to own the execution and evolution of Clio’s digital customer success strategy. Working closely with customer success leadership, operations, and cross‑functional partners, you will design and run retention and adoption programs that scale across a high‑volume SMB base through personalized digital touchpoints, automation, and 1:many resources. Success in this role is measured by churn reduction, NRR impact, and the measurable customer value you create through increased product adoption.

What your team does:

The Scaled Customer Success Program sits within Clio’s Customer Success organization and is responsible for the scaled programs, digital journeys, and automated interventions that help a large and diverse customer base thrive across Clio’s growing product suite. We work at the intersection of customer success, marketing, product, and data science, creating proactive experiences that...