Program Manager for Customer Success

Drive operational success with 360insights as a Program Manager for Customer Success in Whitby, Ontario. Ensure high client satisfaction, oversee program metrics, and deliver insightful reporting focused on performance.

This role is pivotal for maintaining strong client relationships and ensuring that program goals are met consistently. With experience in Client Services and Program Management, you will utilize data and insights to improve client engagement and operational efficiency. Your leadership will guide both client success and strategic initiatives.

Key Responsibilities:
• Create and track client operational requests through resolution
• Facilitate regular meetings and performance discussions
• Collaborate with internal teams to enhance client programs
• Develop and manage training documentation for clients
• Report on program metrics and SLAs for stakeholder insights

Requirements:
• 3-5 years in Client ...