Program Manager

Role Summary

Office Beacon, a global leader in Business Process Outsourcing (BPO), is seeking an experienced Program Manager to lead critical cross-functional initiatives across South Africa operations and support international expansions. The role is responsible for seamless program delivery, operational readiness, cultural integration, and cross-department alignment. This individual will own execution of high-impact initiatives such as training rollouts, onboarding, resource planning, and service standard enforcement, while ensuring adherence to timelines, budgets, performance metrics, and continuous improvement goals.

Key Responsibilities

• Lead end-to-end execution of strategic programs (training, onboarding, expansion readiness).
• Define/manage program timelines, milestones, resources, and KPIs.
• Collaborate with SMEs to translate SOPs and standards into scalable workflows.
• Conduct post-launch reviews and apply lessons learne...