Program/Account Manager

Responsibilities:

• Collaborate with the program's management team every quarter to prepare for and execute QBRs successfully from the initial meetings to the creation of the presentation, agenda creation and facilitation of all QBR activities.
• Ensure that all takeaways are accomplished from regularly scheduled monthly or weekly business reviews.
• Maintain and strengthen client relationship by championing the client visions-mission, through the implementation of initiated projects/activities, reinforcement and monitoring, of policy infractions, and acting as the main point of contacting for critical client communications on processes and action plans, to protect and advance client objectives.
• Create client-visit agenda, logistical planning on and off site, facilitate activities during the visit, follow through on all activities to complete any unclosed items on the agenda after the visit, and as required/needed by the client.
• Respond regu...