Programme Experience and Operations Officer (Govt)

Location: North Buona Vista

Working Hours: Mondays to Thursdays : 8.30 am – 6.00 pm; Fridays : 8.30 am – 5.30 pm

Salary: $2,570 to $4,000

Start Date: Immediate

Duration: 2-years contract

Job Descriptions:

Key Responsibilities

• Re-design and implement policies and process improvements to enhance programme experiences. This includes:

  • Engaging users and stakeholders across business units, corporate departments, and key partners to gather requirements and understand operational needs

  • Collecting and analysing operational data to identify gaps and improvement opportunities

  • Developing and documenting operational workflows, procedures, circulars, and Standard Operating Procedures (SOPs)

  • Supporting user onboarding for revised policies and processes through briefings, job aids, and other interventions

  ...