Programme Manager

Job Highlight
Lead a large-scale, end-to-end Contact Centre transformation
Work directly with key stakeholders on a strategic program
12-month contract with high potential for extension
Leverage cutting-edge tech: Amazon Connect & Salesforce
Top-tier Insurance firm, Hong Kong location
About the Client
A leading global Insurance organization
Investing heavily in digital & customer experience
Stable and well-established financial services group
Focus on innovation and technological advancement
Role Duties
Manage the E2E delivery of the multi-stage program
Oversee 'lift and shift' of on-premise solutions to cloud
Lead integration of Amazon Connect with Salesforce
Drive automation initiatives including interactive chatbots
Ensure project aligns with business goals and timelines
Role Requirements
10+ years in Programme/Project Management
Proven background in Financial Services transformation
Hands-on experience with Contact Centre ...