Programme Manager

Job Highlight

• Lead a large-scale, end-to-end Contact Centre transformation
• Work directly with key stakeholders on a strategic program
• 12-month contract with high potential for extension
• Leverage cutting-edge tech: Amazon Connect & Salesforce
• Top-tier Insurance firm, Hong Kong location

About the Client

• A leading global Insurance organization
• Investing heavily in digital & customer experience
• Stable and well-established financial services group
• Focus on innovation and technological advancement

Role Duties

• Manage the E2E delivery of the multi-stage program
• Oversee 'lift and shift' of on-premise solutions to cloud
• Lead integration of Amazon Connect with Salesforce
• Drive automation initiatives including interactive chatbots
• Ensure project aligns with business goals and timelines

Role Requirements

• 10+ y...