Project Based- Technical Support Engineer (6 months Contract)

Job Description

Achieve agreed customer service timeframes for the distribution of customer requests or incidents by receiving customer calls, clarifying requirements and logging into the Service Desk ticket management system. Project a positive & professional image when representing the client and customers.

• Provide onsite support for software and hardware problems (Network, AV, OS, MS O365)
• Follow standard operating procedure and SLA (ITIL)
• Perform technical support to VIP / VVIP
• Expertise on installing, diagnosing, repairing and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
• Take ownership in providing accurate and reliable solutions to clients, document processes and system configuration
• Administer hardware maintenance for all desktop IT equipment
• Perform system changes adhered to organizational...