Project Headway

Job Description

Sun Life Global Solutions is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Client Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Client Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

Main Accountabilities:

As a Client Care Representative you will:
 Receive telephone calls regarding inquiries from our customers
 Get on 3 concurrent chat sessions with customers
 Assess cust...