Project Manager | Client Implementation & Onboarding

ROLE OVERVIEW

The Senior Implementation Manager will be a key member of the Client Success Activation Office (CSAO), responsible for leading the end-to-end implementation of client solutions, ensuring successful transitions from project initiation to full operational deployment. This role requires extensive experience in Business Process Outsourcing (BPO) environments, combined with strong project management skills and an in-depth understanding of various methodologies. As a Senior Implementation Manager, you will oversee multiple concurrent projects, working closely with clients, internal stakeholders, and cross-functional teams to deliver optimal solutions and exceed client expectations.


KEY RESPONSIBILITIES


+ Lead Client Implementations: Manage large-scale BPO implementation projects, ensuring successful onboarding and activation of client solutions. Work closely with clients to define project goals, timelines, and deliverables.

+ Projec...