Project Manager, CX

**About the Role:**

**Grade Level (for internal use):**

11
**The Team:**

The CX Program Excellence team at S&P Global Commodity Insight delivers high-impact, cross-functional projects that transform customer experience and drive business growth. We partner across technology, product, and commercial teams to execute initiatives that enhance customer journeys, streamline operations, and support strategic objectives.

**Role Overview**

We’re seeking a project leader who operates with a strategic, enterprise-wide mindset—owning outcomes, shaping roadmaps, and connecting technology execution to measurable business impact. You will steer complex, multi-workstream programs, influence senior stakeholders, and drive change across global teams.

**Responsibilities and Impact:**

+ **Strategic Program Ownership:** Define clear business outcomes, craft multi‑phase delivery strategies and OKRs, and maintain a value‑based roadmap align...