Project Manager - Lead Management & Field Performance

The Project Manager is the operational owner of the end-to-end sales funnel for the client. You are responsible for the high-performance execution of a Lead Management Center and a team of MSX Field Consultants deployed at customer sites. Your goal is to maximize lead-to-sale conversion by ensuring seamless handoffs between digital qualification and physical showroom execution.

Core Responsibilities & Deliverables

Lead Management Center (LMC) Operations

• Funnel Management: Define and monitor the lead lifecycle from ingestion to dealer acceptance. Optimize contact strategies (cadence, channel mix, recycling rules).
• Performance Architecture: Own the LMC KPI suite: Speed-to-Lead (STL), Contact Rate, Qualification Rate, and Appointment Set Rate.
• Quality & Coaching: Implement a robust QA framework. Co...