Project Manager

We're looking for an experienced CRM Service Project Manager to lead service-related CRM transformation projects in an enterprise environment.

Work setup: Hybrid – Porto (2 days/week on-site)

Responsibilities:

• Lead CRM service projects end-to-end: analysis, implementation, deployment, and hypercare
• Coordinate global cross-functional teams and ensure scope, timeline, and quality are met
• Assess Microsoft Dynamics service processes and define target processes in Salesforce Service Cloud
• Translate business needs into user stories, functional specs, and acceptance criteria for agile delivery
• Run agile ceremonies (Scrum/SAFe/Kanban) and manage backlog/sprints/work items in Azure DevOps
• Facilitate workshops with business and technical stakeholders to gather requirements and drive decisions
• Track and communicate project progress, risks, issues, dependencies, and key decisions to management