Ne
Posted:
February 19, 2026
Location:
South-Africa, South-Africa, South-Africa
Job Description
Act as single point of contact for project
implementations, feedback, timelines, approvals, tech requirements.
Manage staff performance/wellbeing, recruitment,
training compliance (NewEx Gen onboarding), incentives (FCR, tNPS, SLAs).
Ensure adherence to SLAs (95% response), quality
(90 -98%), fraud mitigation, reporting/insights (daily/weekly/monthly). Drive bi -weekly QBRs, monthly ops reviews,
workforce management (schedules, Genesys WFM).
Handle escalations, customer avoidance,
non -adherence penalties; conduct audits, Spirit Beat surveys (84%+).
implementations, feedback, timelines, approvals, tech requirements.
Manage staff performance/wellbeing, recruitment,
training compliance (NewEx Gen onboarding), incentives (FCR, tNPS, SLAs).
Ensure adherence to SLAs (95% response), quality
(90 -98%), fraud mitigation, reporting/insights (daily/weekly/monthly). Drive bi -weekly QBRs, monthly ops reviews,
workforce management (schedules, Genesys WFM).
Handle escalations, customer avoidance,
non -adherence penalties; conduct audits, Spirit Beat surveys (84%+).
Requirements
Matric + relevant degree/diploma (advantageous);proven HR/ops management experience.
Technical experience in telecommunications
industry.
· Valid driver's licence.
·
Apply for this Job
Submit your application for the Project Manager position at New Generation Group.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
South-Africa, South-Africa
Posted:
February 19, 2026
Deadline:
March 31, 2026