Project Operations Manager

The Operations Manager will be responsible for overseeing all aspects of our Canadian-based digital marketing agency, with a focus on managing our Google and Meta Ads service delivery team and ensuring high-quality service delivery to our clients. Reporting directly to the CEO, the Operations Manager will be responsible for overseeing various operational functions, including back office management, HR, marketing and lead generation, sales support, collaboration, and training and skill development.

Responsibilities:

Service Delivery

• Manage all Google and Meta Ads Media Buyers
• Oversee the performance and management of all client accounts
• Client Relationship Management
• Client communication
• Oversee all slack chats (internal and external)
• Monitor client messages and be available to respond in a timely manager during client business hours
• Conduct calls with service delivery staff and provide support to them wh...