Project Team Leader

Responsibilities :

• Responsible for day to day operations, training and management of different teams to achieve targeted Service Levels and delegate tasks to the appropriate team member.
• Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training.
• Develop team schedules and assist in the successful onboarding and training of team members
• Create and communicate a clear list of expectations and goals for team members to follow
• Offer emotional support to project team members and make people feel valued
• Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress
• Implement incentives to keep the team motivated and focused on their daily tasks project goals
• Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps
• Nurture c...