Property Claims Coordinator

Manages the complete lifecycle of active property damage claims from filing through settlement, serving as the primary point of contact for clients, insurance adjusters, repair shops, and rental car companies.

Core Responsibilities:

· File first-party and third-party property damage claims with insurance carriers on behalf of licensed insurance counselor

· Coordinate rental car arrangements with enterprise partners and insurance companies

· Obtain regular status updates from insurance adjusters via phone and email

· Provide proactive client communication on claim progress, timelines, and next steps

· Identify required documentation (police reports, estimates, photos, proof of ownership)

· Follow up with clients to obtain missing paperwork

· Draft correspondence for U.S.-based insurance counselor review and signature

· Submit supporting documentation to insurance carriers (appraisals, repair estimates, invoices)

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