Protection Consultant Lead

AIA
Full time Indonesia, Jakarta Business Operations Specialists
Posted:
February 24, 2026
Location:
Indonesia, Jakarta, Indonesia

Job Description

FIND YOUR 'BETTER' AT AIA

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About the Role

Responsible to Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targets

Primary Focus & Responsibilities:

  • Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targets
  • Set clear KPI, monitor performance, and implement interventions to uplift productivity
  • Oversee consistency and quality of customer conversations, ensuring they meet regulatory standards and customer experience expectations
  • Identify emerging customer pain points or feedback themes, work with cross-functional teams to improve customer satisfaction
  • Translate company S2S strategy into execution, plans, and customer engagement protocols
  • Optimize lead generation through segmentation insights, process improvements and ta...
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    Job Overview

    Job Type: Full time
    Location: Indonesia, Indonesia
    Posted: February 24, 2026
    Deadline: April 05, 2026