Protection Consultant Lead

AIA

Full time Indonesia, Jakarta Business Operations Specialists

Posted:

February 24, 2026

Location:

Indonesia, Jakarta, Indonesia

Job Description

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About the Role
Responsible to Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targetsPrimary Focus & Responsibilities:
Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targets
Set clear KPI, monitor performance, and implement interventions to uplift productivity
Oversee consistency and quality of customer conversations, ensuring they meet regulatory standards and customer experience expectations
Identify emerging customer pain points or feedback themes, work with cross-functional teams to improve customer satisfaction
Translate company S2S strategy into execution, plans, and customer engagement protocols
Optimize lead generation through segmentation insights, process improvements and ta...
                

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Job Overview

Job Type: Full time

Location: Indonesia, Indonesia

Posted: February 24, 2026

Deadline: April 05, 2026