PSI Account Support Representative Role

Become a valued Account Support Representative at Pacific Smoke International in Markham. This role emphasizes customer experience, Autoship program assistance, and robust support for the sales team.
As a key point of contact, you will provide exceptional support by addressing customer inquiries and guiding account onboarding. Your responsibilities will enhance customer retention and facilitate territory growth through effective sales enablement and communication with both customers and the sales team.
Key Responsibilities:
• Respond to customer inquiries promptly and accurately
• Guide customers through account setups
• Facilitate Autoship program enrollments
• Support sales force with essential documentation
• Maintain up-to-date sales resources
Requirements:
• Experience in account/customer support settings
• Strong written and verbal communication skills
• Competency in resolving issues effectively
• Knowledge of CRM systems
• Ability to thriv...