Pure Chat/Email Support

We are looking for a detail-oriented and customer-focused Chat & Email Support Representative to provide exceptional non-voice customer service. In this role, you will assist customers through written channels only (live chat and email), resolve inquiries efficiently, and ensure a positive customer experience while maintaining accuracy and professionalism.

Key Responsibilities

• Respond to customer inquiries via live chat and email in a timely and professional manner
• Resolve issues related to accounts, orders, billing, technical concerns, or product information
• Provide accurate information by following company policies and procedures
• Handle multiple chat conversations simultaneously while maintaining quality responses
• Document customer interactions and resolutions clearly in the CRM system
• Escalate complex issues to appropriate teams when necessary
• Maintain high customer satisfaction scores and meet performance m...