Purolator Operations Support Representative

Join Purolator as an Operations Support Representative for Shipment Resolution in Kitchener. This temporary, casual position focuses on resolving shipping challenges and managing returns.
You'll work from Monday to Friday, 2:00 pm to 8:00 pm, collaborating with various stakeholders to ensure efficient problem resolution. Your key tasks include sorting and scanning freight, preparing packages for redelivery, and utilizing Salesforce to track shipments. Close attention to communication and operational procedures is critical.
Key Responsibilities:
• Contact customers to resolve delivery issues
• Sort and scan undelivered freight promptly
• Prepare packages for redelivery effectively
• Inspect and report on damaged packages
• Inform management of any shipment delays
Requirements:
• Minimum 3 months experience in customer service
• Skills in operations management and planning
• Understanding of shipping and receiving tasks
• Proficient in English for effe...