QA Analyst

WE'RE HIRING – QA ANALYST (REMOTE LATAM)

Position: QA Analyst

Salary:
$1,000 USD per month (COP $4,000,000)

Schedule:
40 hours per week | 2 days off

100% Remote
– Latin America Only

Start Date:
Monday, March 9 (Urgent Hire)

Full-Time Position

What You'll Do Call Quality Monitoring

• Listen to and evaluate inbound & outbound calls
• Score professionalism, empathy, accuracy & protocol adherence
• Ensure compliance with legal, ethical & confidentiality standards

Audit & Compliance

• Conduct audits of documentation & client communication
• Identify trends impacting compliance or client satisfaction
• Provide actionable feedback to management & training teams

Reporting & Analytics

• Generate detailed quality performance reports
• Track KPIs and highlight improvement areas
• Present insights to leadersh...