QA Evaluator & Coach for Call Center Excellence

A leading quality assurance company in Pakistan seeks a Quality Assurance Specialist to monitor and evaluate agents' calls. Responsibilities include providing coaching and feedback, conducting training sessions, and collaborating with management to enhance team performance. Ideal candidates should possess excellent English communication skills, strong analytical abilities, and have a background in quality assurance, particularly within call centers. Strong organizational skills and a positive demeanor are essential for fostering a culture of learning and development.
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