QA Executive

Position: QA Executive
Location: Islamabad | Onsite, Rotational
Company: Abacus Consulting
Deadline to Apply: 20 February 2026
Experience Required: Minimum 3 years (including 1 year in a QA/Operations leadership role)

About the Role

Abacus Consulting is hiring a QA Executive for its Islamabad-based Fintech project. The role focuses on ensuring service quality while strengthening agent capabilities through performance monitoring, coaching, and targeted training interventions.

Key Responsibilities

• Monitor and evaluate agent performance through call/chat audits and quality assessments
• Provide structured feedback and coaching to improve individual and team performance
• Identify performance gaps and develop Performance Improvement Plans (PIPs)
• Design and deliver training programs for new hires and existing employees
• Conduct refresher sessions to address recurring quality and skill gaps
• Develop and ma...