QA Executive

Job Description:

We are looking for a meticulous and customer-focused QA Executive to ensure service delivery consistently meets company standards and customer expectations. The role involves monitoring service quality, evaluating processes, and driving continuous improvement across service operations.

Key Responsibilities

• Monitor and evaluate service quality through audits, observations, and reviews




• Assess compliance with service SOPs, policies, and quality standards




• Identify service gaps, non-compliance issues, and areas for improvement




• Prepare quality reports, scorecards, and performance summaries




• Work closely with operations and customer service teams to implement corrective actions




• Support training initiatives by providing quality feedback and improvement insights




• Handl...