QA Native Korean Bilingual

QA - Native Korean Bilingual

Location: Taguig City

Shift: Shifting but predominantly graveyard shift

Salary: 80-90K package (base, allowance, perf incentive and LP)

Start date ASAP May first week June

** Prioritize candidates with 13A or TRV visa type and this is only for native Koreans (born and studied in Korea).**

Responsibilities:

• Monitor all customers engagements and ensures accuracy of the outputs

• Coordinate and facilitates call calibration/training sessions for vendor Quality Analysts partners

• Train and certify new Internal Quality Analysts (IQAs) and Vendor Quality Analysts (VQAs)

• Publish quality trends, feedback and improvement/enhancement reports

• Deal tactfully and courteously with clients

• Produce Quality reports and dashboards such as TNI, Pareto, etc.

• Drive process improvement and ensure process compliance

• Contributes to the development of the short and long ...