qa

We are seeking a detail-oriented Quality Assurance (QA) Agent to monitor and evaluate sales calls, ensure compliance with company standards, and support continuous improvement within the call center.

Requirements

• 3–6 months call center experience (QA or sales environment)
• Excellent verbal and written communication skills in English
• Strong attention to detail and listening skills
• Basic computer skills (email, spreadsheets, CRM systems)
• Ability to work in a fast-paced environment
• Good understanding of call center sales processes and compliance

Key Responsibilities

• Monitor and evaluate sales calls for quality and compliance
• Provide accurate feedback and coaching to agents
• Complete QA reports and scorecards
• Identify training and performance improvement areas
• Maintain confidentiality and professionalism at all times

How to Apply

Email your CV ...