Home / Jobs / QCTO Subject Matter Expert (SME) – Contact Centre Management NQF 5 Qualification
Posted:
June 12, 2026
Location:
pinetown, pinetown, South-Africa

Job Description

QUALIFICATIONS & EXPERIENCE
  • Relevant qualification at NQF Level 5 or higher in one of the following disciplines:
    • Contact Centre Operations
    • Business Management
    • Operations Management
    • Customer Relationship Management
    • Customer Service
    • Facilitator / ETDP Certificate
    • SME Approval Letter
  • Must be a registered constituent Assessor and/or Moderator with Services SETA.
  • Minimum 2 - 5 years relevant industry experience within sales or commercial environments.
  • Demonstrated experience in one or more of the following:
    • Contact Centre Operations
    • Business Management
    • Operations Management
    • Customer Relationship Management
    • Customer Service
  • Advanced knowledge of modern contact centre management information systems, performance metrics, SLAs and omnichannel technology.
  • Expe...

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Job Overview

Job Type: Full-time
Location: pinetown, South-Africa
Posted: June 12, 2026
Deadline: July 22, 2026