前台领班

Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
oMaintenance of guest information
维护客户信息
oMaintenance of information about local events
o维护当地活动的信息
oCompile occupancy statistics
o统计入住情况
oSupervise the use of he public address system
o监督公共广播系统的使用
oSupervise group bookings
o监督团组预订情况
oAssisting with serious complaints
o协助解决严重投诉问题
Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括：
oCash handling and banking procedure
o现金处理和银行业务程序
oDealing with irregular payments
o处理非法支付情况
oInstructing staff in credit policies and facilities
o就信用政策和设备对员工进行指导
oInstructing staff in cash security procedures
o就现金安全程序对员工进行指导
oCarry out debtor control
o实施应收帐款控制
oPrepare reports
o准备财务报告
oSupervise the cashiering system
o对收银系统实施监管

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