QSSU-DL-CCA-CUSTOMER CARE AGENT

QSSU-DL-CCA-CUSTOMER CARE AGENT (FO Technical Assistant About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client in the renewable energies sector, we are looking for skilled and competent Customer Care Agents to work in Kampala. Number of Vacancies: 74 About Job The role is responsible for delivering exceptional customer service, resolving customer concerns, promoting relevant product upgrades, and supporting customer retention initiatives while ensuring a positive customer experience aligned with D.light standards. Key Responsibilities Handle inbound and outbound customer interactions professionally and efficiently. Provide accurate information regarding D.light products, services, repayments, warranties, and account status. Identify customer needs and recommend suitable product upgrades, accessories, or s...