Job Description
À propos du poste
We're looking for a Quality Advisor , to join our growing National team!
As a Quality Advisor in our Quality Centre of Excellence in Operational Performance, your work will have a big impact on the achievement of our company goals and strategic priorities. You will support the Personal Lines and Commercial Lines distribution teams across Canada to achieve their objectives of service outperformance and enhanced broker experience, by providing constructive feedback / coaching through observations (telephone and transactional). You will provide solutions and recommendations to develop underwriters’ skills and identify areas for continuous improvement and training. This position requires a minimum of 2 days in the Intact office located in Ontario (700 University Ave, Mississauga, Ajax, London or Ottawa) or Alberta (Calgary or Edmonton).
What you'll do here:
Conduct telephone and transactional observations ...
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