Quality Analyst 1

**Responsibilities**:
- Keeps abreast of best practices in Quality Assurance.
- Provides input with regards to all training and development needs for assigned personnel.
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
- Direct impact by ensuring the quality of tasks provided by self and others on team.
- Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
May act as backup for manager.
**Qualifications**:
- Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)
- Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery
- Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience
**Education**:
- Bachelor's/University degree or equivalent experience
This job description provides a high-level r...