Quality Analyst: Data-Driven QA for Superior Customer Experience

Sutherland is looking for a Quality Analyst in Johannesburg, South Africa. This role entails evaluating customer transactions to ensure accurate information delivery and customer satisfaction. Successful candidates will possess strong analytical skills, ability to work with MS Office, and adapt to a fast-paced environment.

Key responsibilities include managing service quality and maintaining effective communication with team members. Ideal candidates should have at least six months of related experience. Join us to help drive KPI performance and enhance customer engagement.