Quality Analyst (Davao Onsite)

Davao City, Philippines | Posted on 03/15/2024

• Ø Responsiblefor responding to customer inquiries and complaints regarding company records,billings, contract renewals, and supply returns.
  
• Ø Answersand initiates a variety of real-time inbound and outbound voice-basedcommunications in English or other languages to support customercare.
  
• Ø Responsiblefor activities involving quality assurance and compliance with applicableregulatory requirements.
  
• Ø Monitorcustomer service interactions as well as representative adherence to policy /practice as input for training purposes.
  
• Ø Directsand/or manages all activities associated with Call Center operations.
  
• Ø Conductsaudits and reviews/analyzes data and documentation
  
• Ø Usesthe organization's resources to enhance customer satisfaction
  
• Ø Evaluatesimprovements to various systems
  
• Ø Ensuresthat data and information are sufficiently accurate and ...