Quality Analyst for Content Moderation

Responsibilities

• Monitor and evaluate content moderation outputs to ensure accuracy, consistency, and compliance with internal guidelines and client requirements.
• Develop and maintain QA materials, including evaluation checklists, scorecards, and dashboards, to support root cause analysis and continuous improvement.
• Analyze errors and trends in content moderation activities, identify operational gaps, and provide actionable insights to improve team performance and workflow efficiency.
• Collaborate closely with operations, training, and moderation teams to implement corrective actions, feedback loops, and process enhancements.
• Prepare reports and presentations summarizing QA findings, trends, and recommendations for management review.
• Conduct calibration sessions with moderation teams to ensure consistent understanding of policies and evaluation criteria.
• Assist in developing and improving QA processes, standards, and t...